Make sure that the transaction in question was confirmed (were all the required fields filled in properly? Was your account charged for the purchase?). If it looks correctly, contact our Customer Experience Team (contact form available at: http://www.poker4chips.com/help/contact-form).
IMPORTANT: In order to speed up the process, please attach the confirmation of making that payment (PDF files preferable) and include transaction ID, which can be find at http://www.poker4chips.com/payments/history. If your purchase took place on a mobile phone, make sure to include the phone number.